We tried it on our own reviews
We pointed dassi at its own Chrome Web Store listing, mostly because we’d notice if the replies were bad. The rules fit in two lines: thank the reviewer briefly, respond to the specific point, skip the fluff, stay under 60 words, never use a name, and meet complaints with an acknowledgment and an invitation to email support@omnifylabs.com. Drafts only, and nothing gets posted.
Eight drafts came back 2 minutes 31 seconds later. Seven were for 5-star reviews, and where the reviewer had said something specific (one wrote about pulling lead lists from LinkedIn into spreadsheets without code, another about time saved on research, forms and email) the thank-you picked it up. A few reviews said little more than “great” or “very cool,” and we still aren’t sure what a good reply to a two-word review looks like. dassi kept those short, which seems about right.
The eighth draft answered a 1-star review calling the pricing model a scam:
Thanks for the feedback. We’re sorry to hear you’re frustrated with our pricing. We want our billing to be clear and fair, so please email support@omnifylabs.com with details about your account or experience, and our team will be glad to look into this and help.
It came back marked “Needs a human: yes,” since a billing complaint means someone has to open the account. We’d trim it before sending (“or experience” can go, and “glad to look into this and help” is stiff). It doesn’t argue with the reviewer, though, and it doesn’t offer a refund nobody approved.
The wall it hit first
Chrome doesn’t let any extension script its own store. Point one at chromewebstore.google.com, dassi included, and the browser answers “The extensions gallery cannot be scripted.” As far as we know, no setting changes that.
dassi said so, then read the same listing’s reviews from chrome-stats.com and extpose.com, two public sites that index store listings by extension ID. It read ten reviews and used the eight most recent, July 1 through July 30, 2026. We don’t know how complete those mirrors are, and dassi had no way to check them against a store it couldn’t open. For our own listing the approved replies get pasted into the store by hand anyway.
The recorded run
Recorded on September 19, 2026, from a test browser profile, on public pages. The reviews are real reviews of dassi. Nobody is named here or in the drafts, and nothing was posted.
Where the job lives day to day
Our store is the awkward case. The pages where most businesses answer reviews are ones you’re already signed into as the business (Google Business Profile, Etsy, seller feedback in Amazon Seller Central, an Ozon seller account, Trustpilot), and on those dassi reads the new reviews in your session and drafts each reply in place. You read it, fix what you want, approve it, and then dassi posts that one. We’d leave that approval on for good. A reply is public and more or less permanent, and most of the time goes into the drafting anyway.
Each site also has rules about what a seller may say back. Amazon, for one, forbids asking a customer to change or remove a review or offering anything for it, so dassi won’t draft those messages, and it doesn’t write reviews for anyone. Whether its replies beat the ones you’d write on a good day is something you’ll find out in the first week of approving them.